Website Vodacom SA
Vodacom Infinity Collections Agent 2026 Contact Centre Agent 2026 position open in Johannesburg Centurion Gauteng. Infinity Services Partner Company, wholly owned subsidiary of Vodacom, is hiring Early Collections Consultants. Role focuses on early-stage delinquency 1-150 days past due. Matric + 2 years telecoms/banking/retail credit collections experience required. Full Time Contract with flexible shifts including evenings/weekends. NCA POPIA Debt Collection Act compliance essential. Closes 23 March 2026. Apply online via Vodacom Careers portal.
1. Job Details – Vodacom Infinity Collections Agent Requisition 266449
- Post: Early Collections Contact Centre Agent
- Employer: Infinity Services Partner Company – Vodacom Subsidiary
- Requisition ID: 266449
- Location: Johannesburg / Centurion, Gauteng
- Division: Infinity Services Partner Division
- Employment Type: Full Time Contract
- Salary: Market Related + Benefits
- Date Posted: 06 September 2026
- Closing Date: 23 March 2026
- EE Status: Employment Equity targets apply. People with disabilities encouraged
2. Role Purpose for Vodacom Infinity Collections Agent 2026
The main purpose of Vodacom Infinity Early Collections Consultant is to proactively engage customers in early stages of delinquency typically 1-150 days past due to prevent roll-forward into late or legal collections. This Johannesburg based call centre role focuses on customer rehabilitation, first-contact resolution, sustainable payment commitments and balance normalisation. As Early Collections Agent you deliver positive customer experience while ensuring full NCA POPIA and Debt Collection Act compliance for Vodacom customers.
3. Key Responsibilities – Early-Stage Customer Engagement for Vodacom Infinity Collections Agent 2026
- Make outbound and handle inbound calls to customers in early arrears
- Proactively identify reasons for missed or delayed payments
- Provide clear explanations of account status, arrears and next steps
- Encourage self-service and digital payment adoption where applicable
- Secure immediate payments or short-term repayment arrangements
- Negotiate realistic Promise-to-Pay PTP commitments based on customer circumstances
- Prevent account roll-forward into late or pre-legal collections
- Promote reinstatement of debit orders and preferred payment methods
- Identify and escalate customers requiring affordability support or special handling
4. Compliance & Performance Management for Infinity Services for Vodacom Infinity Collections Agent 2026
Compliance: Adhere to National Credit Act NCA, Protection of Personal Information Act POPIA, Debt Collection Act. Treat customers fairly, transparently and respectfully. Ensure accurate recording of all customer interactions.
KPIs: Achieve Early Collections targets including Right Party Contact RPC rate, PTP conversion and kept rate, early-stage cure rate, roll-rate reduction Early to Late, quality and compliance scores. Participate in coaching, call quality assessments and calibration sessions.
Systems: Maintain accurate customer data on CRM and collections platforms. Use dialler systems, workflow tools and payment platforms effectively. Ensure all call notes, outcomes and commitments are audit-ready.
5. Competencies and Job Knowledge Required for Vodacom Infinity Collections Agent 2026
Core Skills: Strong customer engagement and negotiation skills. Empathetic yet firm communication style. Problem-solving and root-cause identification. Ability to manage objections constructively.
Behavioral: Strong time management and target orientation. Customer-centric mindset. Emotional intelligence and resilience. Integrity and ethical conduct. Accountability and ownership. Continuous learning orientation.
Technical: Computer proficiency. CRM systems, dialler systems, MS Office. Collections software experience advantageous.
6. Minimum Requirements for Vodacom Infinity Collections Agent
- Qualification: Matric Grade 12 essential. Further qualifications in customer service advantageous
- Experience: Experience in early or soft collections essential. Minimum 2 years experience within telecoms, banking or retail credit industries
- Knowledge: NCA, POPIA, Debt Collection Act. Collections processes, payment arrangements, customer rehabilitation
- Skills: Negotiation, conflict resolution, active listening, target-driven, MS Office
7. Work Environment and Shifts for Vodacom Infinity Collections Agent 2026
Call Centre Setting: Work in dynamic call centre environment with focus on customer service and collections performance. Flexible Scheduling: May be required to work varied shifts including evenings, weekends and holidays to meet customer availability and KPI targets. Base location Centurion Infinity Services Partner Division.
8. How to Apply for Vodacom Infinity Collections Agent 2026
Applications for Requisition ID 266449 must be submitted online via Vodacom Careers portal. Go to www.vodacom.com/careers → Search Early Collections Contact Centre Agent → Filter Johannesburg → Register profile → Upload CV + Matric certificate + ID → Submit application. Quote Requisition ID 266449. Closing date 23 March 2026. Infinity Services Partner is Equal Opportunities employer and Employment Equity Plan targets will be considered. People with disabilities actively encouraged to apply.
9. Career Growth with Vodacom Infinity Services
Working as Vodacom Infinity Collections Agent 2026 gives you experience in telecoms collections, customer rehabilitation and NCA compliance. This Johannesburg call centre role can lead to Team Leader, Quality Analyst, Collections Supervisor or Customer Experience Manager positions within Vodacom group. Infinity Services Partner provides training, coaching and career development in collections industry. For more call centre jobs 2026 and Vodacom vacancies visit PlugYou.co.za weekly.
10. More Vodacom Jobs 2026 via WhatsApp Channel
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To apply for this job please visit jobs.vodafone.com.