Website Eskom
Eskom Manager Customer Relations 2026 position open for applications. Reference: eskom_005372. Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is hiring Manager Customer Relations for Retail Department. Task Grade M16 based in EAL, Midrand Gauteng. Fixed Term Contract with Market Related remuneration. NQF7 Degree/Advanced Diploma + 5 years customer service/marketing/project management experience required. Closes 23 June 2026. Apply online via Eskom Careers portal.
1. Job Details – Eskom Manager Customer Relations eskom_005372
- Post: Manager Customer Relations
- Reference: eskom_005372
- Listing Status: Online
- Location: Midrand, Gauteng – EAL Office
- Department: Retail Department, Distribution Division
- Business Unit: Eskom Distribution Agreement Agencies Gauteng Cluster
- Task Grade: M16 Management Level
- Contract: Fixed Term Contract
- Salary: Market Related
- EE Position: Yes – Employment Equity applies
- Industry: Electricity, Energy & Water Supply
- Closing Date: 23 June 2026
2. Position Summary for Eskom Manager Customer Relations
The main purpose of Eskom Manager Customer Relations 2026 is to manage the acquire customer process in the operating cluster in line with customer services operations, objectives and value chain processes. This senior management role at Task Grade M16 oversees customer acquisition, relationship management and service delivery optimization for Gauteng Cluster. As Manager Customer Relations you will lead teams, manage service partners and ensure Eskom meets customer connection targets while maintaining commercial objectives.
3. Key Responsibilities for eskom_005372
- Manage the acquire customer function process implementation across operating cluster
- Plan and optimise acquiring customer processes for efficiency and compliance
- Liaise with service partners to ensure timeous connections for new customers
- Provide support for implementation of client office framework and customer acquisition projects
- Manage delivery service and supervise employees in customer relations team
- Develop strategies to improve customer satisfaction and retention
- Monitor performance against customer service KPIs and SLA agreements
- Ensure adherence to Eskom policies and regulatory requirements
4. Skills and Competencies Required
Behavioral: Integrity, honesty, trustworthiness, professionalism at management level.
Leadership: Team player, motivating teams, coaching, mentoring, developing staff, strategic leadership and supervision.
Knowledge: Customer service value chains and processes. Wires processes and marketing concepts. Understanding of customer business, market sectors, customer services theories and best practices. Eskom policies and procedures affecting customers. Contractual and commercial understanding, relevant systems including SAP.
Skills: Advanced communication, negotiation and conflict handling. Analytical skills, strategic planning, budget management, stakeholder management.
5. Minimum Requirements for Eskom Manager Customer Relations 2026
- Qualification: B Degree, B Tech, National Higher Diploma or Advanced Diploma at NQF Level 7 with 360 credits in Marketing, Finance, Project Management or Business Management
- Experience: Minimum 5 years related experience in Customer service, marketing or project management. Management experience preferred
- Knowledge: Utility industry, customer acquisition processes, contract management, commercial operations
- Skills: Leadership, team management, strategic planning, MS Office advanced, SAP experience advantageous
6. How to Apply for Eskom eskom_005372 Online
Applications for Eskom Manager Customer Relations 2026 must be submitted online via Eskom Careers portal only. Go to www.eskom.co.za/careers → Search reference eskom_005372 → Register profile → Upload CV + certified qualifications + ID + cover letter → Submit application. Quote reference eskom_005372. EE position applies so designated group candidates encouraged. No email applications. Closing date 23 June 2026. For support contact Candidate.support@ci.hr
7. Eskom Employment Equity and Selection Process
Eskom is committed to equality, employment equity and diversity. As EE position, preference will be given to candidates from under-represented designated groups per Eskom employment equity plan and targets. Eskom reserves right not to make appointment. Candidates with disabilities encouraged to apply. If not contacted within 28 days after 23 June 2026 closing date, consider application unsuccessful. Eskom maintains smoke-free workplace environment for employees and visitors.
8. Career Growth as Eskom Manager Customer Relations
This Eskom Manager Customer Relations 2026 Task Grade M16 role offers senior management experience in South Africa’s power utility. You gain exposure to customer acquisition at scale, commercial operations and utility management. This Retail Department management post can lead to Senior Manager, General Manager or Executive roles within Eskom Distribution. Fixed Term Contract provides entry at management level with performance-based extension potential. For more Eskom jobs 2026 and management vacancies visit PlugYou.co.za weekly.
9. More Eskom Management Jobs 2026 via WhatsApp
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To apply for this job please visit eskomcareers.ci.hr.